Not in Bill Coulter’s corner of Seattle, Washington since he started offering customers on-line, real-time scheduling about four months ago.
Since that time, Coulter, owner of Zimp Carpet Cleaning, figures he’s already garnered about $9,500 in sales from 50 new clients who have scheduled their appointments for carpet or upholstery cleaning from his website at www.forzimp.com. The online scheduling is powered by a new software application called FittleBug™. Coulter’s only form of marketing is to have a presence on Yelp, am online local aggregator. He believes that he doesn’t even need a complete website at this point.
According to Coulter, customers are jumping online to schedule appointments every day, at every hour – one, in fact, at 2:30 in the morning. With so many customers taking advantage of online scheduling, it’s apparent they appreciate its convenience.
Coulter used to rely solely on customers emailing or calling to request appointments. But on days that are fully scheduled with jobs, there’s not always someone at the office. So he believes the online scheduling has been a significant factor in the number of new customers he’s garnered recently.
“The potential is incredible,” said Coulter. “Customers tell me they like it a lot, that it’s easy to use.” Zimp’s potential is as many as 160 new customers in a year’s time, at an average of $190/appointment. Such numbers are impressive for an owner-operator who’s been in business less than two years in a market of hundreds of carpet cleaners. He believes that as he learns to promote the online scheduling to prospective customers in Seattle, “the upside could get really interesting.” Most recently Bill has been averaging a new client per day from the online FittleBug Scheduling tool.
People who need to make an appointment to have carpets, area rugs, tile floors, furniture or mattresses cleaned simply go to www.forzimp.com and click on the scheduling link to choose the service(s) they need, and are provided a quote immediately. Then, they choose an available appointment time – an exact slot of time representing the time it takes to perform the service, not an arbitrary “window” of four to six hours.
It’s that simple. Customers don’t have to wait for a confirmation phone call; the appointment is confirmed as soon as they put in their address, contact, and payment information.
The FittleBug™ application that powers Zimp’s online scheduling was created and developed by BusinessBridge, Inc. of St. Charles, Illinois. You can find out more about it at www.businessbridge.com or email Steve Mastio at firstname.lastname@example.org or call 630-444-2000 x 102